Freshdesk Ticketing System for Finance, Payroll and Human Resources

  • We have implemented the Freshdesk software, which is designed to facilitate and streamline the customer service and support process for our finance, payroll, and human resources departments.  Questions, issues, and concerns should be submitted using the Freshdesk ticketing system and are addressed on an individual basis.

    How to submit a ticket:

    for the ticketing system.  Employees should log in using their app County Schools Google account (@gaston.k12.nc.us)

    Bi-Weekly and Monthly Payroll Runs
    We continue to process our bi-weekly and monthly payroll runs on schedule -- our employees are being paid.  

    State Retirement Contributions
    All outstanding retirement contribution files have been submitted to and accepted by the ORBIT state retirement system.  Employees should be able to see up-to-date retirement information in the ORBIT system.